Privacy Policy

1. Introduction

FlowX is committed to protecting the privacy of users of the FlowX platform ("Platform"). This Privacy Policy explains how we collect, use, disclose, and protect personal information.

2. Scope

This Privacy Policy applies to all users of the Platform, including club representatives, members, and authorised users. By using the Platform, you consent to the practices described in this Policy.

3. Information We Collect

We may collect the following categories of personal information:

• Identification details (name, email, phone number).
• Club and membership information (roles, compliance certifications, expiry dates).
• Payment details (processed through secure third-party providers, Stripe).
• Usage data (logins, interactions with the Platform, communications).
• Content you upload or generate using the Services.
• Incident reports and child safety records entered by clubs, which may include information about children and injuries. These records are visible only to the club's administrators and the person who submitted them.

4. How We Use Information

We use personal information to:

• Provide and improve the Services.
• Send compliance reminders, communications, and notifications.
• Process payments and manage subscriptions.
• Comply with legal obligations.

5. Disclosure of Information

We may disclose personal information:

• To service providers assisting in the operation of the Platform (e.g., hosting, payment processors).
• To councils or governing bodies when required for compliance reporting.
• If required by law, regulation, or legal process.
• In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement technical and organisational measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security of your data transmitted via the internet.

7. Data Retention

Personal information will be retained only for as long as necessary to provide the Services or as required by law. Upon account termination, FlowX may retain certain information for compliance and legal purposes.

8. International Transfers

Personal information may be stored or processed in jurisdictions outside Australia. We will take reasonable steps to ensure such transfers comply with applicable data protection laws.

9. Access and Correction

You have the right to access and correct the personal information we hold about you. Requests may be made in writing to FlowX.

10. Your Responsibilities

You are responsible for ensuring the accuracy of the personal information you provide and for obtaining consent from individuals whose data you input into the Platform (e.g., club members).

11. Cookies & Tracking

The Platform may use cookies and similar technologies to enhance user experience, track usage patterns, and improve Services. Users may disable cookies in their browser, though this may affect functionality.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Users will be notified of material changes, and continued use of the Platform constitutes acceptance of the updated Policy.

13. Contact Us

For privacy-related inquiries or requests, please contact FlowX at: ceo@flowxplatforms.com.