Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy applies to all subscriptions and payments made for access to the FlowX platform services. By subscribing to the Services, you agree to this Policy.

2. Subscription Fees

All subscription fees are billed in advance and are non-refundable except as required by law or as expressly provided in this Policy.

3. Cancellations by Users

Users may cancel their subscription at any time through their account settings. Cancellation will take effect at the end of the current billing cycle. No partial refunds will be provided for unused portions of a subscription term.

4. Refunds

Refunds will only be issued:

• Where required under the Australian Consumer Law.
• In the event of duplicate payments or billing errors.
• Where FlowX has expressly offered a money-back guarantee for specific promotions.

5. Free Trials & Promotional Offers

Any free trial or promotional subscription offered by FlowX is subject to this Policy. Users must cancel before the trial ends to avoid being charged. Refunds are not provided for charges incurred after trial expiry.

6. Termination by FlowX

If FlowX suspends or terminates a User’s subscription due to a breach of the Terms and Conditions, the User is not entitled to a refund. If FlowX terminates the Services for convenience, a pro-rata refund will be provided for the unused portion of the subscription.

7. Method of Refund

Approved refunds will be processed via the original payment method within 14 business days of confirmation.

8. Contact Us

For questions or refund requests, please contact FlowX at: ceo@flowxplatforms.com.